Last updated: January 27, 2021
Arc Adventures (Activity Residential Camp Adventures Ltd) is a limited company in the United Kingdom.This Privacy Notice explains how we collect information about you, how we use the information we collect, and how you can instruct us if you prefer to change the use of that information.
Arc Adventures provides outdoor residential holidays and activities to school groups, families and individuals in the Brecon Beacons.
We are a data controller in terms of the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018, and are registered with the Information Commissioner’s Office (ICO).
ICO registration Number: (applying for)
Company Registration Number: 10979900
Information about you will be collected by Arc Adventures in a number of ways:
Arc Adventures may collect the following types of personal data about you:
We use your personal information in the following ways:
We will not pass yourinformation to any other organisation.
We retain your personal information for as long as it is needed to fulfil the service you requested. In some cases we must retain personal data in order to meet our legal obligations for reporting (for example, retaining financial records for up to seven years).
When your information is no longer required we will delete it securely.
We may retain information about customers whose conduct has been anti-social or breached our policies, for the purpose of restricting those customers’ future use of our services.
We follow good security practices (including appropriate technical and organisational measures) in the processing, storage and disclosure of information which you have given us. We monitor your information where practical to do so to check that it is accurate and up to date.
Our security procedures mean that we will need to confirm your identity before we are able to discuss your membership, bookings or other queries.
Arc Adventures will never ask you to send online passwords, credit card or bank details by email.
We welcome children and young people to our hostel, activities and to our online services, and we take extra care when handling information about young people. However, our online bookings and services are intended for users aged 16 years and over, so please do not use these if you are under 16 years old.
If you provide information to us about children under 16 years old, then you confirm that you are the parent or legal guardian, or have the consent of the parent or legal guardian.
The data that we collect from you will be processed in the United Kingdom.
We may release your information to the police or other authorities where we are under a legal obligation to do so, or where doing so is in your vital interests.
We will collect and keep a limited record of staff, customers and visitors who come onto our premises for the purpose of contract tracing. This information will be collected to support NHS Wales Test, Trace, Protect services.
By maintaining records of staff, customers and visitors, and sharing these with NHS Test and Trace services, we can help to identify people who may have been exposed to the Coronavirus.
As a customer/visitor at one of our Hostels you will be asked to provide some basic information and contact details. The following information will be collected:
We will retain this information for 21 days from the date of your visit, to enable contact tracing to be carried out. We will only share information with NHS Test and Trace services if it is specifically requested and will do so securely.
If you are staying with us, the details of the lead member of your group will already be recorded for the purposes of managing your reservation and as described in this Policy.
If you are a visitor to the Hostel we will require you to sign in and out as normal but will now ask for a contact number or email address. This information is retained for one month after your visit.
NHS Test and Trace services will not disclose this information to any third party unless required to do so by law.
Your information will always be stored and used in compliance with the relevant data protection legislation.
The use of your information is covered by the General Data Protection Regulations Article 6 (1) (f) – legitimate interests of the venue/establishment. The legitimate interest in this case is the interest of Arc Adventures in co-operating with NHS Test and Trace services in order to help maintain a safe operating environment and to help fight any local outbreak of coronavirus.
In Wales it is a requirement under regulation 12 of the Health Protection (Coronavirus Restrictions) (No. 2) (Wales) Regulations 2020 for organisations and businesses to collect and retain information for this purpose, and as such it is not possible to opt out.
You will be refused admission to our Hostel premises if you are unwilling to share your contact details.
You may, at any time:
Requests in writing (email or post) can be sent to the address below. You will be required to prove your identity before a personal data request is actioned.
If you want to unsubscribe from Arc Adventures emails, you will find an unsubscribe link on the footer of our emails.
If you have any questions about this Privacy Notice or wish to exercise your data privacy rights, please contact us as follows:
Email us: email@example.com
Write to us:
By phone number: 01550 740452